Refund policy

Refund and Return Policy

At TrueSnap, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help with our return and refund process.

Return/Exchange Policy:

  • You are eligible for an Exchange if your item has arrived Damaged/broken or should have missing items. We are extremely sorry for the inconvenience and will do best for replacement to be shipped as soon as possible. Exchange must be initiated within 5 days of the Order received date.

If you receive a product that is damaged, has broken or missing parts, please follow the steps below to initiate a return or replacement:

Steps to Report a Damaged Item:

  1. Document the Issue: Take clear photos and a video of the damaged item or the missing/broken parts.
  2. Email Us: Send the photos, video, and a brief description of the issue to our customer support team at care@truesnap.in with your Order ID.
  3. Processing: Once we receive your email, our team will review the information and get back to you within 5 business days to provide further instructions, including a return or replacement if applicable.

Additional Assistance:

If you're experiencing issues with how to use the device, believe it’s not working correctly, or would like more information, please reach out to us at care@truesnap.in. Our customer care team is happy to assist with troubleshooting, product guidance, or any other inquiries.

We’re committed to ensuring you have a great experience with TrueSnap!

How to Initiate a Exchange:

  1. Contact our customer support team at care@truesnap.in with your order number and reason for the exchange with attached Photos & Videos.
  2. Our team will arrange reverse Pick-up and help you with instructions and a return shipping address.

Refund Policy:

  • Inspection & Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Late or Missing Refunds:

  • If you haven’t received a refund after the processing period, first check your bank account or contact your credit card company as it may take additional time before your refund is posted. If you've done this and still have not received your refund, please contact us at care@truesnap.in

Non-Refundable Items:

  • Accessories, Gift cards, and custom orders are final sale and cannot be refunded or exchanged.

Contact Us:

For any return or refund inquiries, please reach out to us at care@truesnap.in. We’re happy to assist!

Thank you for shopping with TrueSnap!